Question 1

Which payment methods are taken?

Accepted Answer

PayPal, plus Visa, Mastercard and Amex debit or credit cards through PayPal. You do not need a PayPal account to pay by card.

Question 2

How do you pay by card without a PayPal account?

Accepted Answer

At checkout, press Debit or Credit Card under the PayPal button and enter your card details on PayPal's secure form. No PayPal account is created unless you ask for one.

Question 3

When is the order confirmed?

Accepted Answer

As soon as the payment goes through, usually within seconds. You will see the confirmation page and an email with your order number.

Question 4

What if PayPal says the payment is under review?

Accepted Answer

Occasionally PayPal holds a payment for a short check. The order is saved, and we email you as soon as PayPal clears it. Nothing else is needed from you.

Question 5

What if the card is declined?

Accepted Answer

Try another card or your PayPal balance. The order stays saved while you retry. If it keeps failing, your bank can tell you why the payment was blocked.

Question 6

Is the checkout protected?

Accepted Answer

Yes. Card details are entered on PayPal's secure form and never reach this site, and the checkout page uses HTTPS. Purchases may also be covered by PayPal Buyer Protection.

Question 7

Was money taken but no confirmation shown?

Accepted Answer

Email orders@alibarbarigetvape.com with your order number and the PayPal transaction ID. Payments are matched automatically, so the order is usually already confirmed.

Question 8

Is cancellation possible after paying?

Accepted Answer

Get in touch as soon as you can. If dispatch has not happened, the request will be reviewed and approved cancellations are refunded to the original PayPal account or card.

Question 9

How are refunds paid?

Accepted Answer

Refunds go back to the PayPal account or card you paid with. Banks usually show them within 3-5 business days.

Question 10

Which currency do the prices use?

Accepted Answer

Everything is priced in Australian dollars (AUD), product prices and the tiered fee for Regular Post alike. Singles, packs and the shipping tiers are laid out at /guides/alibarbar-ingot-9000-price-guide-australia.

Question 11

Does a receipt get sent?

Accepted Answer

Yes. You get an order confirmation email from us, and PayPal sends its own payment receipt.

Question 12

Who takes questions when a payment goes wrong?

Accepted Answer

Email your order number and any PayPal transaction ID to orders@alibarbarigetvape.com.